Refund policy

Thank you for shopping at Cebrateur. We are committed to delivering high-quality wristwatches and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be in its original packaging.

• Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact us at:
📧 Cebrateur@gmail.com

Please do not send your purchase back without first contacting us.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Please note:

• Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping may be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a watch for the same model, please email us at cebrateur@gmail.com within 14 days of receiving your item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with:

• Photos of the damage or defect

• Your order number

We will do our best to resolve the issue promptly.

5. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

• Gift cards

• Final sale items

• Personalized or engraved products

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.

• Contact your credit card company—it may take some time before your refund is officially posted.

• Contact your bank—processing time can vary.

If you’ve done all this and still haven’t received your refund, please contact us at Cebrateur@gmail.com